shipping & Returns
NOTE: All returns are refunded via store credit in the form of a Duressapparel E-Gift Card.
Please be sure to send your item(s) back in full accordance with our return policy:
- Although items typically ship within 2-3 days, please allow 5-7 business days for processing and shipping to occur.
Items must be sent back within 30 days of the delivery date.
*** Items must be unworn, unwashed, and have original tags attached, If the item tag is detached from its original location, item is not refundable nor exchangeable.
Items must be free of stains, makeup, deodorant, or wear.
Bodysuits (exception on case by case), swimwear, and undergarments are non-returnable.
Beauty products, cosmetics, and accessories are non-returnable.
All returns will be refunded via store credit in the form of an E-Gift Card code.
A 50% restocking fee may be applied to Final Sale or sale items returned.
Returns are processed within 5-7 business days after your item(s) are received.
We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
Damaged, defective, or incorrect items must be reported within 2 business days of delivery. Please contact us through email at email@example.com for assistance before returning.
All returns must include a return request form or packing slip (included with delivered). If you do not have a return request form, you may download and print the form or email us.
Return packages must include a return request form OR packing slip. If these are not filled out correctly, your return may experience issues in processing.
When sending back items from multiple orders, please fill out a return form or packing slip from each order returned (marking the item in pen is acceptable on printed form).
Return drop-offs are not accepted unless arranged in writing via email at firstname.lastname@example.org
Duress, LLC is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
Additional notes: When returning by mail, you will be responsible for covering shipping costs to return items and shipping charges must be prepaid. Depending on the shipping method and carrier used to return, your return package may take several days or weeks to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Duress, LLC will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a duressapparel E-Gift Card for use on a future purchase.
Returned to Sender & Refused Packages
This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.
*** We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Duress, LLC does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Reserved Rights Regarding Returns
Duress, LLC reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive returns history indicative of “wardrobing;”
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
Potential fraudulent or criminal activity.
Similarly, Duress, LLC reserves the right to refuse service to any customer or entity, due to similar actions as noted above..
Wardrobing & Excessive Returns
Our Company monitor return history that may be indicative of fraudulent activity or wardrobing. In these situations, our Company will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject providing service, we must ensure the integrity, comfort and welfare, of our customers and Company.
Shoe Return Policy
We accept shoe returns up to 14 days after delivery of your order so long as the shoes are unworn, show no signs of wear, and are returned in their original packaging along with the original packing slip. Complete a returns request form and include it in your return package.
*** Shoe returns are subject to all standard returns policies and procedures.
Final Sale Items
All items with the indication or marking of FINAL SALE are considered Final Sale and cannot be returned for store credit. Bodysuits (case by case exceptions), swimwear, undergarments, beauty products, cosmetics, accessories, and "Party Wear" (such as Halloween costumes) are also considered Final Sale and non-returnable.
*** Should you choose to return a Final Sale item, Duress, LLC reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.
Because we can not ensure our patrons will be issued the style/size they desire by the time their returned items get back to us, we will issue a store credit in the event that your request can not be fulfilled.. We invite you to return your item(s) in accordance with our Returns policy and repurchase the item(s) in your desired size or style once your store credit is issued.
Should you receive a damaged item, please take a photo of the item which clearly displays the damage and add the attachment to the Return Request Form along with a description of the damaged item and your Order Number. Once we receive your request and assess the damage, we will be in contact with you to determine the needed outcome.
Defective, Incorrect, or Missing Items
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please submit a request within two (2) days of delivery. Include a photo and description of the issue along with your Order Number to ensure a quick resolution.